B2 Link offers reliable and advanced IP contact center solutions

CONTACT CENTERS

To achieve efficient and high-quality communication with your clients, B2 Link offers reliable and advanced IP contact center solutions with integrated model of communication: telephone, email, chat, video.

IP Contact Center provides the possibility of full integration with other IT applications and databases. In this way businesses modernize the way of communication with their customers, reduce operating costs, increase employee efficiency.

The management has a detailed view of all call types addressed to the Contact Center with graphical reports. Eg. number of incoming calls by category, the number of handle/abandoned calls …

Through automatic end-user dialing service (outbound calls) it increases business efficiency and raise the level of collection services, which is especially interesting to banks, insurance companies, service providers …